The Platinum One Card™ is a prepaid debit card that allows you to load money and access that money at virtually any ATM or wherever debit cards are accepted. The Platinum One Card™ is pin-based only.

Remember, the card is not a credit card – it’s PREPAID, meaning you can only spend what you put on the card.

Purchasing at a Participating Location
When purchased at a participating retail location, you can load the cards immediately for immediate use! No waiting to receive your card in the mail! The cards are ready for use in millions of ATMs worldwide and wherever debit cards are accepted.

Credit Card Purchase
If you have purchased your Platinum One Card™ with a credit card, your card will be mailed within 24 hours.

Electronic Check Purchase
If you have purchased your Platinum One Card™ with an online check, your card will be mailed after the funds sent are cleared in your Platinum One™ account. For check purchases, we will issue a pending account number. Once we receive cleared funds to your new account, your card will mailed to you. Normally check payments are cleared within 3 to 5 days. If your funds are not received within 10 days, your pending account will be cancelled.

Mailing in Payment

• If you mail in a money order to pay and/or load your Platinum One Card™, your card will be mailed once we receive your payment.
• If you mail in a check to pay and/or load your Platinum One Card™, you card will be mailed once the funds have been cleared.

You can purchase an Platinum One Card™ at any participating merchant, over the internet, or by speaking with a customer service representative.

You can load your card at any of our participating locations or you can make deposits on your card at any Bank of America location, using our printable deposit slips.

It’s easy! If you purchase the dual card package, you can simply send one card to your friend or relative and when you load your card, theirs is loaded as well! You may also do card to card transfers from one card to another – simply call us and tell us the card number you wish to transfer money to, and then perform card transfers whenever you want over the internet or through our automated phone system.

Simply call the long distance number located on the back of your card and follow the instructions…it's that easy!

Your calling card balance will reload automatically. As you continue to use your card to make long distance calls, your card balance will be debited in increments of $3.00. Once that balance is utilized, your call will end and your balance will be replenished within 15 minutes. You will never need to buy a prepaid calling card again!

No. We do not set exchange rates for our cards. If you use the card outside the United States, you will be charged the exchange rate set by the financial institution supporting that ATM or merchant.

If you need help, you can contact Customer Service personnel by calling the number that appears on the back of your card during the following hours:

Monday through Friday: 9:00 a.m. to 5:00 p.m., Pacific Standard Time

If you wish to send an e-mail, please contact us at support@platinumonecard.com

No, they are prepaid debit cards that store your money. Credit is not extended to you in any way, nor is your activity reported to a credit bureau.

The limits are as follows:

You must call the Customer Service immediately to report the loss. The person who finds your card will not be able to use it in automatic tellers since s/he does not have your PIN or confidential numbers provided in the card package you purchased. It is recommended that you do not share your PIN with anyone and preferably that you memorize it so that only you have access to your card.

A new card will be mailed to you, and we will transfer any balance from your lost card to your new card.

For your security and protection, no. Only you can know those confidential numbers. For this reason, it is very important that you register your card immediately upon purchase so we can identify you in this situation. It is also very important to memorize your pin numbers and/or keep them in a safe place.

You can check your balance by logging into your card account on our webpage at http://www.platinumonecard.com/ or by calling Customer Service.

Of course! To use your card to buy gas at the pump, simply press the debit card key and use your 4-digit pin.

You cannot rent a car with your Platinum One Card™. This card is only a debit card.

Just give your employer the following information to have your paycheck direct deposited to your card:

Routing/transit number: 112293967

For Platinum One Card™, your account number is the last 17 digits of your card number.

No, you must provide us with an address within the United States.

YES! You may purchase more than one prepaid debit card, or buy a dual card package with identical cards and the same account number. This will help you by allowing a family member or friend use the card as well.